Shipping & Returns
Please read the shipping terms and conditions in its entirety before ordering products from our website.
Where do you ship your products?
Camino ships to all provinces and territories in Canada. We do not offer international shipping at this time.
If you are in the United States and you are interested in Equal exchange products specifically, you can order those directly through their website: www.equalexchange.coop.
How much does shipping cost?
We offer free shipping on orders of $95 or more, before tax.
For orders less than $95, the shipping fee is calculated according to the weight of the order and the delivery address.
All orders are shipped via Canada Post.
How long will it take to receive my order?
Once dispatched, you will receive an email with your tracking number from Canada Post. Your tracking number will offer the best estimate of the delivery date.
It usually takes 3-5 business days for our team to prepare your order. It may take up to 7 days during periods of high volume. Orders placed from Friday to Sunday will be processed the following week.
Please note that our cooperative observes Canadian federal holidays, as well as statutory holidays in Ontario.
Can I make changes to my order?
You won’t be able to make changes or additions to your orders directly through the platform.
What if I missed a promotion?
Promotions communicated via newsletter, advertised online, or via social media apply only to the products directly referenced and only during the specified time-frame. Retroactive promotions will not be applied to items that are out of stock at the time of the promotion.
What if there is a problem with my order?
Any damages, errors, or missing items must be reported within 48 hours of receiving your order.
We do our best to carefully package your order. Please be mindful that some slight wear and tear on the outer packaging is to be expected . Should your product arrive with inner items damaged and unusable, please contact webstore@camino.ca with photos of the damaged product.
Which payment methods do you accept?
We accept payment by VISA and MASTERCARD.
What is your return policy?
We do not offer exchanges or refunds.
We take pride in creating Fairtrade and Organic products and ingredients that consumers will love, while ensuring we do so with the highest ethical and quality standards.
Should you find a defect in one of our products, please make sure to send photos of the product along with a description of the issue to webstore@camino.ca within 48 hours of receiving your order. Claims will be assessed on a case-by-case basis.
Do you ship chocolate year-round?
It is our priority to ensure that our products arrive to you in the best condition. Our chocolate is free of additives such as the emulsifier soya lecithin, as a result it is very sensitive to heat. During the warmer months of the year, typically from May to September, shipping is not available for our chocolate bars, chips, or baking bars.
